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June 2010 issue

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Market Report
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Eastern European explosion

While Asia is renowned as the largest student source market across international education, Central and Eastern Europe is becoming increasingly lucrative, posting good increases in outbound student traffic within the last decade. One company based in Slovakia has dedicated significant resources to producing strategic regional information; Amy Baker reveals some of its insights.

A 54 per cent rise in outbound student traffic for language study abroad in seven years (up until 2007) across Eastern Europe and a 33 per cent rise in higher education student traffic in the same period should be arresting information for any education provider keen to tap into lucrative new student markets. Eastern Europe is one such fertile trading ground, according to Student Marketing, a research, marketing and management consultancy company based in Slovakia.

The data above relates to student traffic across the 29 countries that comprise Eastern Europe as defined by Student Marketing, which has spent several years building up a knowledge bank of student trends and buying patterns within the region. Student Marketing’s Chief Executive, Samuel Vetrak, explains that the outbound student travel industry became “mature and competitive enough to need more data and information [for use] in effective marketing in the region”. As he realised this, “We decided to facilitate this need, to ease marketing for educators by providing more market data and local marketing services.”

As well as conducting its own research via contact with agencies directly, Student Marketing also monitors 58 secondary, mostly independent, information sources, such as Unesco, OECD and Department of State statistics. Martin Sulek, Research Department Manager at the company, explains, “Our team speaks local languages, so when needed, we monitor local websites and are often in contact with agencies directly.” Its knowledge extends across agency numbers, business practice and models to student volume and growth potential in various countries in the region.

According to Sulek, Eastern Europe is not only a dynamic emerging market, but one with a great future. “This market is already a significant player in global measures,” he says. “Globally, it represents [approximately] 10 per cent of global market share. In addition, considering both population or student population, it is bigger than Western Europe, so we are talking about significant potential once this region has the buying power comparable to Western Europe.”

Based on data from LTM Status surveys, Student Marketing indicates that in 2007, Eastern European students represented 23.2 per cent of all students in Malta. “Before the UK pound weakened, Malta was signficantly cheaper than the UK, and of course, still is,” says Sulek.

In the UK, a still impressive 14 per cent of students were estimated to hail from Eastern Europe, and 12 per cent in South Africa; indicating that Eastern Europeans actually contribute fairly significantly across the international student population in the country (which is known for a reliance on Western European nationalities such as German and Swiss).

When talking about what Eastern European clients look for in an educational experience abroad, Sulek notes, “Many of them expect a good nationality mix – they don’t like to travel around the world and be put together in a class with another 10 fellow countrymen”. And he notes that the main point is that students from this region are “very price sensitive” – which may explain the appeal of Malta and South Africa as among those most visited destinations.

The biggest markets in Eastern Europe vary according to sector, and there is a significant market for work & travel programmes, as well as language study and higher education. Overall, Sulek points to Russia, Turkey, Kazakhstan, Poland, the Czech Republic, Slovakia, Hungary, Ukraine, Romania, Bulgaria and Serbia as the largest markets. “Current statistics indicate [these nationalities] are eager to study abroad more than others.”

The region is also a very fragmented market in terms of the number of agencies operating in the region and the number of languages spoken. Student Marketing estimates that there are more than 2,600 agencies in operation within the youth travel sector; across these businesses, 63 per cent promote language travel; 23 per cent promote study travel (higher education); 33 per cent promote work & travel programmes; and 20 per cent offer au pair opportunities (some will be active in more than one sector).

Almost 45 per cent have been around for more than 10 years, but only 7.8 per cent are members of any industry or agency association and – most importantly for educators to consider – Student Marketing estimates that only 22 per cent of agencies have participated at industry workshops in the last five years. Tapping into this region, therefore, may be more difficult than strategically targeting agencies from this region when at known industry events.

Sulek acknowledges, “The way of obtaining new contacts and partners differs from the usual pattern.” He recommends educators visiting local student fairs in the region (there are 140 such events!) – and Student Marketing offers a market intelligence service for agent procurement, as do other companies, which he says are used by some educators to attend local fairs and roadshows on their behalf.

Otherwise, Sulek says that the Internet is the main conduit through which agencies can make contact with educators and vice versa. “The problem is,” he says, “that this way, neither agent nor provider can estimate the quality of the partnership. As we are in a personal service industry, usually personal contact is needed to establish good quality business relationships.”

Educators may need to have many recruitment agent partners in the region. Of the estimated 2,600 student agencies, most are estimated to have a small productivity level – on average, 258 students per agency. And in terms of the trend towards using agencies, Sulek believes this remains the prime channel which students use to find out about overseas opportunities.

“The usage of agents here is a common practice and is quite high,” he says. “As clients or their parents are buying services, not goods, they want to see, and feel, a material element in the process of shopping for such an immaterial service. Moreover, clients in Central and Eastern Europe have not got sufficient trust and payment methods to shop online, especially when it comes to buying services.”

As Sulek observes, the usage of agents will depend on a student’s country of origin – “the more barriers there are, the more the agent is needed” – as well as other factors, such as the ability to apply directly for various products. But, he says, “The percentage [of those using an agency] still remains high, estimated on average at over 70 per cent.” And he concedes that online enquiries from Eastern Europe may well become more common, but he is not sure that online bookings will increase accordingly.

Buying power and average prices across market sectors are areas that Student Marketing has developed data for. Sulek notes that in general, the farther east the country is, the greater the interest in work & travel programmes as opposed to language courses. However, as a guideline for typical language course prices charged – which is crucial information for any educator keen to expand its business in the region – Student Marketing has surveyed what it considers to be the top 100 agencies in the region and produced average costs based on published website prices (see fig 3).

In summary, there seems to be a lot of potential in the region for educators, although innovative strategies for building business partnerships may need to be considered. Sulek believes that with economies in the area getting stronger, there will be a gradual shift from work & travel programmes towards language courses and/or higher education. “Western universities with a longer tradition and higher reputation will still be more expensive [than studying at home],” he says – noting that apart from in Turkey and in some other countries, domestic capacity within higher education is sufficient. “But,” he continues, “the price gap will narrow. [Overseas] universities will also be forced to recruit outside their countries, due to a decrease in the young population. All these factors will cause the outbound rate in Eastern European countries to grow.”

He sums up, “Depending on the country, there are none or small, or fewer and fewer administrative and economic barriers that would be in the way of students consuming the products of our industry.”




Contact any advertiser in this issue now

The following language schools, associations and accommodation providers advertised in the latest edition of Language Travel Magazine. If you would like more information on any of these advertisers, tick the relevant boxes, fill out your details and send.

Name

Company
Country

Telephone

Email


ASSOCIATIONS/GROUPS
Feltom Malta  
International House
      World Organisation  
Quality English  

EVENTS
Alphe Conferences  

EXAM BOARDS
IELTS  
Pearson Education  

INSURANCE PROVIDERS
Dr. Walter GmbH  

SERVICES
InTouch  
LTM Digital  

TOURIST BOARDS
Malta Tourism
      Authority  

AUSTRALIA
Ability Education  

CANADA
College of New
      Caledonia  
CSLI  
ECSL  
ILSC - International
      Language Schools
      of Canada  
International House
      Vancouver  
Point 3 Language
      Center  
Red Leaf
      Student Programs  
Richmond School
      District #38  
Stewart College
      of Languages  
Vancouver English
      Centre  

ENGLAND
Anglolang Academy
      of English 
Beet Language
      Centre  
Cambridge Academy
      Of English  
Cambridge Education
      Group  
Capital School of
      English  
Choices  
Churchill House  
Devon School Of
      English  
Discovery Summer
Eastbourne School
      Of English  
Eckersley Oxford
English Language
      Centre Brighton &
      Hove
Excel English
Frances King School
      of English
ILS English
Kaplan Aspect
      (Australia, Canada,
      Ireland, Malta, New
      Zealand,South Africa,
      UK, USA)
Kings Colleges
      (Prime Education)  
Lake School of
      English  
LAL Language
      Centres  
      (Canada, Cyprus,
      Ireland, England,
      South Africa,
      Spain, Switzerland,
      USA)
Lewis School of
      English  
Liverpool
      International
      Language Academy
Living Learning
      English  
(The) London School
      of English  
Malvern House
      College London  
Millfield English
      Language Holiday
      Courses  
Queen Ethelburga's
      College  
Shakespeare
      College  
Southbourne School
       of English  
Study Group  
      (Australia, Canada,
      England, France,
      Germany, Ireland,
      Italy, New Zealand,
      South Africa, Spain,
      USA)
Thames Valley
      Summer Schools  
Twin Group  
University of
      Essex -
      International
      Academy  
Wickham Court
      School  
Wimbledon School
      of English  

FRANCE
Alliance Française
      Paris Ile de France 
Home Language
      International  
      (Australia, Brazil,
      Canada, China,
      Czech Republic,
      Denmark, England,
      Egypt, Finland,
      France, Greece,
      Netherlands, Hungary,
      Ireland,Italy,Japan,
      Scotland, South Africa,
      Spain, Malta, New
      Zealand, Norway,
      Poland, Portugal,
      Switzerland, United
      Arab Emirates, USA,
      Wales)
Université de
      Paris Sorbonne  

GERMANY
International House
      Berlin - Prolog  

IRELAND
ATC Language and
      Travel  
Atlantic Language
      Galway  
Cork English
      College  
The Linguaviva
      centre  

MALTA
Clubclass Residential
      Language School  
EC English Language
      Centre  
      (England, Malta, South
      Africa, USA)
Global Village English
      Centre  

NEW ZEALAND
Rotorua English
      Language Academy
      (RELA)  
Worldwide School
      of English  

SOUTH AFRICA
Interlink School of   
      
Languages  

SPAIN
Choices International
      Work Experience 
Malaca Instituto -
      Club Hispanico SL
Malaga Si  
Pamplona Learning
      Spanish Institute  

SWITZERLAND
EF Language
      Colleges Ltd  
      (Australia, Canada,
      China, Costa Rica,
      Ecuador, England,
      France, Germany,
      Italy, Malta, New
      Zealand, Russia,
      Spain, Switzerland,
      USA)

USA
Boston School of
      Modern Languages  
California School
       of English  
California State
      University Chico  
California State
      University Long
      Beach  
California State
      University San
      Marcos  
ELS Language
      Centers  
International House
      San Diego  
San Diego State
      University  
University of
      California Berkeley
      Extension  
University of
      California Riverside  
University of
      California San
      Diego  
Zoni Language
      Centers  
      (Canada, USA)




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