Special report

Students speak out

Our annual survey of students and their experiences of agents brought up some interesting statistics this year. Students were more likely to find out about their agency through personal recommendation (45 per cent) than the Internet (40 per cent), while just 10 per cent of students had their place on a language course confirmed within one week. Nine per cent of students waited for over four months before their place on a language course was confirmed. On average, students rated their agency to be 7.3 on a scale of one-to-10 in efficiency.